FAQ's

Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). Unfortunately we cannot accept returns for change of mind.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return and why. We will endeavor to respond quickly with instructions on how to return items from your order.

For health and safety reasons any items that are returned will be destroyed.


Shipping

We are currently only shipping to Australia and New Zealand. 

From Another country? let us know by filling out the contact us form and we will look at shipping to your country in future.

Shipping will be charged at a flat rate fee of AUD9.95 for orders under AUD100 to Australia or AUD30.60 for orders under AUD200 to New Zealand. All orders above AUD100 to Australia and AUD 200 to New Zealand will be shipped FREE OF CHARGE.

NEW! Flat rate express shipping for Australian Residents only of $16.95

Please note Ziani Beauty will not cover an taxes or duties you may be charged by customs

Shipping Times

We understand you want your package as soon as possible so all orders will be posted next business day if placed before 12pm EST. All our packages are shipped from our Sydney office Australia Post and you will be emailed a tracking number once they have been collected Our Standard shipping times are:

Australia

1-3 Business day to Capital Cities (excluding Perth)

3-10 Business days for Regional Areas and WA

New Zealand

4-6 Business Days

Haven't Received your package? Send us and email with your Order number and tracking details and we will follow it up, admin@zianibeauty.com.au

 

Brands Excluded from Discounts

Please note some brands will be excluded from all discounting unless otherwise specified. These include: Salus.

 

Data Collection

No Personal data will be collected or sold to third parties. We do however collect general sales data to help improve our product offering.

 

Zianibeauty.com.au reserves the right to bar any customers from making purchases that it deems to be conducting in fraudulent activity, this includes the abuse of our refunds policy, false reviews and more seriously credit card fraud. Those conducting in Fraudulent activity will have their details passed onto the local authorities. Products on this site are listed for the use of the end user and are not to be resold on any other site.

 

Social Media Competitions Terms and Conditions 

 

  1. The promoter is: Ziani Beauty ABN 78387290848 at PO Box 1065 
    CHATSWOOD NSW 2057
  1. The competition is open to residents of the Australia and New Zealand aged 16 years or over except employees of Ziani Beauty and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  1. There is no entry fee and no purchase necessary to enter this competition.
  1. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  1. Route to entry for the competition and details of how to enter are the competition post
  2. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  1. Closing date for entry will be as mentioned for the competition in question competition. After this date the no further entries to the competition will be permitted.
  1. No responsibility can be accepted for entries not received for whatever reason.
  1. The rules of the competition and how to enter will be outlined for each individual competition.

10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

12. The prize is as follows:

The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

13. Winners will be chosen at random.

14. The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

15. The promoter will notify the winner when and where the prize can be collected / is delivered.

16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

18. The competition and these terms and conditions will be governed by Australian law and any disputes will be subject to the exclusive jurisdiction of the courts of Australia.

19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

20. Entry into the competition will be deemed as acceptance of these terms and conditions.

21. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Ziani Beauty and not to any other party. The information provided will be used in conjunction with the following Privacy Policy above.

 Post and Win Campaign

1. Only genuine purchases from Ziani Beauty are eligble to enter

2. Posts must #zianibeauty and @zianibeauty

3. The winner is drawn randomly during the 1st week of the following month

4. The $25 will be credited to the Winners Ziani Beauty account

 

 

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